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All products www.beoneshopone.com can be exchanged within 15 days only if:

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • You must notify us within 3 days of delivery by writing to support@beoneshopone.com or calling at +92-42-35971361, Ext 467, in case you want to raise a dispute. At ONE, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
  • No product/item ordered online can be exchanged at any ONE retail store. Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at support@beoneshopone.com, within 15 days of purchase before any claims can be processed.
  • There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following.
    • Exchange request is made outside the specified time frame.
    • Product is damaged because of use.
    • Product has been tampered.

ONE does not offer a “refund” or “Money Back Guarantee” on purchased items.